Hurricane Irma update – Sept. 16
We know it’s hard to be without power, and understand your frustration and sincerely apologize for the inconvenience. We are doing everything we can to return service and help get your life back to normal following Hurricane Irma.
Our restoration crews have been working to restore power safely and as quickly as possible. However, restoration in your area is taking longer than originally estimated. We now expect to have your power on by end of day Tuesday. To view information on your county, please check our Power Tracker Map.
We have finished restoring the main lines that provide power to your location. We’re now going into neighborhoods and in some cases going house by house. That is where our crews have uncovered areas of additional damage due to heavy vegetation and fallen trees. This is making restoration more challenging and is taking longer in some of these areas.
The last part of the restoration is the hardest – very manual and time-consuming. We take our commitments very seriously and realize that missing a deadline is disappointing and frustrating. Please know while there are still challenges ahead, we are out there working, 24-7, and we won’t stop until every single customer has their lights on.