This was a great experience not just for me and my husband but for our teen girls as well. The great service began from the time I contacted them to make our reservation through to the end of the trip. Javier was great about confirming our reservation. Bill called us to confirm that we were on our way on the morning of the trip when we were running close to schedule and waited for us. Captain John who has 48 years of experience traveling through the Everglades was extremely knowledgeable and had a great sense of humor. I would highly recommend this to families as well as individuals or couples. Nothing fancy (we met Bill at a gas station near the point of entry for the boat) but very professional. We even saw alligators despite the hotter time of year. As a travel agent, I will definitely recommend this company to clients looking for an experience like this.